The Patient Experience Improvement Director is responsible for providing core program and operational management and direction related to patient experience improvement at UCSF Health. Responsibilities include program direction and administration associated with planning, development, implementation, evaluation and responsiveness to the varied and changing priorities of a high profile, dynamic and demanding environment to improve patient experience across UCSF Health. This includes but is not limited to leading performance and operational improvement projects, coordinating development and training programs, leading trainings, and assisting with department(s) specific program development and implementation.
Performs job responsibilities in a professional and collaborative manner that promotes a team concept that reflects the mission, vision and values of UCSF Health. Recommends and facilitates experience improvements ensuring alignment with organizational strategy, True North goals, and Lean principles. Applies knowledge of organizational effectiveness, business process, and strategic planning for projects that involve diverse stakeholders. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results and desired outcomes.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $124,400 - $291,600 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit:
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