Job Description

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

At INDICO, we are dedicated to the fusion of technology and entertainment, aiming to create engaging gaming experiences for users across the region. We believe in empowering Indonesians through our strong core values encapsulated in EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are seeking a highly motivated and passionate Product Game Operations Intern to join our dynamic team. This internship offers a unique opportunity to gain hands-on experience in the exciting world of game operations. The ideal candidate will possess a strong understanding of game mechanics, excellent communication skills, and a genuine enthusiasm for engaging with gaming communities. You will contribute to the smooth operation of our game, directly impacting player satisfaction and overall game success.

What you will do:

Game Expertise:

• Develop a thorough understanding of the game's mechanics, gameplay, story, items, and equipment.
• Stay up-to-date with game updates, patches, and new content releases.

Day-to-Day Operations:

• Execute daily operational activities, including providing game tips and tricks to users.
• Distribute gift codes and manage in-game promotions.
• Handle and resolve player complaints and inquiries promptly and professionally.
• Monitor game servers and report any technical issues.

Community Engagement:

• Actively listen to and engage with the game community through various channels (forums, social media, etc.).
• Gather and analyze player feedback and provide valuable insights to the product and development teams.
• Identify and report trends and issues within the community.

Vendor Collaboration:

• Cooperate with external vendors to ensure alignment between game operations and marketing activities.
• Assist in the coordination of promotional events and campaigns.
• Maintain good communication with vendors.

Reporting and Documentation:

• Create and maintain accurate records of operational activities and player feedback.

• Prepare regular reports on community sentiment and key operational metrics.

Requirements

• A genuine interest in and understanding of video games and the gaming industry.
• Strong grasp of game mechanics, gameplay, and related concepts.
• Excellent written and verbal communication skills.
• Ability to identify and resolve issues effectively.
• Patient and empathetic approach to handling player inquiries and complaints.
• Ability to work collaboratively with cross-functional teams.
• Strong attention to detail and ability to manage multiple tasks.
• Ability to analyze data and provide actionable insights.
• Familiarity with online communities, social media platforms, and basic computer skills.
• Currently enrolled in or recently graduated from a relevant field (e.g., Game Design, Computer Science, Marketing, Communications, or related field).
• Ability to learn quickly.
• Ability to work in a fast paced environment.

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