Job Description

Location:

North Adams, MA Category: Student Employment Posted On: Mon Apr 7 2025 Job Description:

Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily student employees.
Be the primary point of contact for student-related IT support issues.
Perform initial troubleshooting of student laptop computers.
Assist students with network-related hardware and software problems (e.g., connecting to the dorm network or wireless network).
Facilitate and/or administer the repair of student computers.
Answer student phone calls and provide tech support via phone.
Assume Lab Monitor duties at times when needed.

Job Requirements:

Required Qualifications:
Matriculated incoming or current MCLA student
Skilled computing knowledge

Preferred Qualifications:
Strong interpersonal and communications skills.
Experience in customer service.
Experience troubleshooting network-related hardware and software problems.
Experience in removal of virus and malicious software.

Additional Information:
This position is open only to students currently enrolled at MCLA.

Review of applications will begin immediately.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director Human Resources.

Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Title IX Coordinator and Equal Opportunity Officer, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.

Liz Frost

Interim Title IX Coordinator and Equal Opportunity Officer

375 Church Street, North Adams, MA 01247

Titleix@mcla.edu

U.S. Department of Education, Office for Civil Rights

33 Arch Street, 9th Floor Boston, MA 02119-1424

Telephone: (617) 289-0111; FAX: (617) 289-0150; TDD (877) 521-2172

OCR.Boston@ed.gov

Job Tags

Full time, Interim role, Immediate start,

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