Job Description
Neiman Marcus Group is a relationship business that leads with love in everything we do—for
our customers, associates, brand partners, and communities. Our legacy of innovating and our
culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
As the Sales Lead, you deliver a luxury client experience by coaching Client Advisors in
partnership with the Sales Manager. You effectively implement the business priorities and
objectives while maintaining the highest merchandising standards. In this role, you report to the
Sales Manager and work within a Neiman Marcus retail store location.
What You’ll Do
People
- Communicates expectations, provides floor supervision to associate behaviors, and
reinforces accountability for performance and productivity
- In partnership with the Sales Manager, facilitates ongoing Associate Performance
Management, career development, coaching and feedback discussions.
- Coordinates with Sales Manager to manage Associate scheduling and floor coverage while
considering Associate schedules (e.g. breaks, time off) with sensitivity to time off, promotional
calendar, and business needs.
- Ensures an inclusive culture by creating safe work environment, monitoring compliance to
policies, and reinforcement of NMG people programs and values.
Customer Experience
- Champion NMG culture and values, and manage team to create friendly, welcoming
atmosphere where we are delivering luxury every day.
- Role model and oversee exceptional service and client experience building skills.
- Execute all client experience strategies in-store in partnership with the Sales Manager and
Store Leadership to achieve strategic goals.
- Maintain and model positive and productive relationships with brand partners, customers,
merchants, etc.
Business Ownership
- Actively maintains selling floor standards, processes new receipts, replenishes stock,
completes contest entry and supports stockroom organization
- Drives towards the achievement of maximum sales growth in line with company vision in
partnership with other functional leads for department
What You Bring
- 3-4 years of retail and/or customer service supervisory experience
- Strong attention to detail
- Proven track record achieving business results
- Excellent oral and written communication skills
- "Win together" mentality
- Basic proficiency with MS Office Product Suite, advanced proficiency preferred
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10
pounds
- Associates must be willing to work a flexible schedule based on business need, which will
include evenings, weekends, and holidays
NMG Job Description – Sales Lead, Sales Experience Job Code: 50.5914
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link
here:
About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most
desirable brand partners, we're delivering exceptional products and intelligent services enabled
by our investments in data and technology. Through the expertise of our associates, we deliver
and scale a personalized luxury experience across our three channels of in-store, eCommerce,
and remote selling. Our NMG Way culture, powered by our people, combines individual talents
into a collective strength to make life extraordinary. Our brands include Neiman Marcus and
Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing
Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S.
population in racial and ethnic diversity, our people are at the heart of our progress, and we take
great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex,
pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national
origin, disability, genetic information, veteran status, or any other status protected by federal,
state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition
process. If you have a disability and need assistance or an accommodation, please email us at
ApplicantSupport@NeimanMarcus.com.
Inclusive Benefits - We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here:
About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
Additional Information
- Overtime Status: Non-exempt
- Posting Date: Mar 4, 2025
- Application Deadline: Applications are accepted on an ongoing basis
- Announcement: Saks Global now includes Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue & Saks OFF 5TH.
Job Tags
Remote job, Holiday work, Full time, Local area, Flexible hours, Afternoon shift,