Remote Customer Support Representative - Freelance, Remote Job at Magic, Remote

ODFTSmkzc0pKNStQekZuWTZweENFSS9aa0E9PQ==
  • Magic
  • Remote

Job Description

Customer Support Representative – Freelance, Remote

Department: Support & Leadership

Employment Type: Freelance

Location: Philippines

Reporting To: Client via Magic

Compensation: ₱40,000 / month

Description

About Our Clients

Our clients are innovative companies spanning various industries, including insurance, fitness, home services, and consumer electronics. These forward-thinking businesses are united in their commitment to revolutionizing their respective fields through cutting-edge technology and user-centric solutions. From pioneering insurance products to state-of-the-art fitness platforms and smart home appliances, our clients are dedicated to enhancing the daily lives of their customers through intuitive, efficient, and reliable products and services.

Why does this role exist?  
This Customer Support Representative role is essential to our clients’ missions of delivering exceptional customer experiences across their diverse product lines. As these companies grow and innovate, there’s an increasing need for versatile, dedicated support professionals to ensure users can fully leverage our clients’ solutions. This position exists to provide knowledgeable, empathetic, and efficient support, contributing directly to customer satisfaction and our clients’ continued success in their respective markets.

The Impact you’ll make

Customer Communication
  • Respond to customer inquiries via multiple channels (email, chat, phone, social media)
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours
Support Ticket Management
  • Monitor and respond to support tickets in various CRM systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution
Technical Assistance
  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides
Administrative Support
  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with various administrative tasks to support team efficiency
Process Improvement
  • Identify recurring issues and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance customer support processes

What to expect…
  • Work-from-home setup:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home
  • Working hours: Full-time position, 40 hours per week. Shifts may vary and include weekends, typically falling between 6 AM to 7 PM EST/CST/PST.
  • Salary range: Starting at $5 per hour, with potential for growth based on performance and experience

Skills, Knowledge and Expertise

Required Experience
  • Required Experience
  • At least 1 year of experience in a customer support role or a similar role.
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced, dynamic environment
  • WFH Set-Up:
    • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
    • Internet speed of at least 40MBPS
    • Headset with an extended mic that has noise cancellation and a webcam
    • Back-up computer and internet connection
    • Quiet, dedicated workspace at home
Your superpowers are… 
  • Exceptional attention to detail and accuracy
  • Strong problem-solving and critical thinking skills
  • Ability to multitask and prioritize effectively across multiple client needs
  • Empathy and patience when dealing with diverse customer concerns
  • Adaptability to new technologies, processes, and industry-specific knowledge
  • Self-motivation with a proactive approach to work
  • Excellent time management skills
  • Ability to remain calm and professional under pressure
You should apply if… 
  • You thrive in a dynamic environment and embrace the challenge of supporting multiple industries
  • You’re passionate about delivering outstanding customer experiences
  • You have a strong work ethic and are comfortable with flexible schedules
  • You’re detail-oriented and take pride in the accuracy of your work
  • You enjoy collaborating with team members to improve processes
  • You’re eager to grow and learn across various rapidly evolving industries
  • You value clear communication and are comfortable in a remote work setting
  • You’re enthusiastic about supporting customers across a diverse range of innovative products and services

Benefits

Jobicy JobID: 133392

Job Tags

Remote job, Hourly pay, Freelance, Full time, Work at office, Shift work, Flexible hours,

Similar Jobs

Environment Control of Beachwood, Inc

Weekend Night Cleaning Job at Environment Control of Beachwood, Inc

 ...schedule a phone interview call or text Darien McKenzie (***) ***-**** We are seeking a dependable person to fill evening cleaning positions for office spaces, community centers, and gym spaces. We are seeking candidates who are available to start immediately after... 

Insight Global

Analyst Job at Insight Global

 ...Job Description Insight Global is looking for a MyChart Epic Certified Analyst to join the Clinical Systems and Integrations Team at one of...  ...largest healthcare clients in Manhattan. This role is 100% remote but working east coast hours. This person will help the team... 

Cordia Resources by Cherry Bekaert

Staff Accountant 16739432 Job at Cordia Resources by Cherry Bekaert

 ...Staff Accountant Launch Your Career with Impact Location: Arlington, VA (4 days on-site, 1 remote) Compensation: $80,000 base...  ...meaningful contribution. This entry-level role offers hands-on experience and the opportunity to build a strong foundation for a long-term... 

Lilo Social

Senior Paid Search Media Buyer Job at Lilo Social

Full-time / Remote (US) Lilo Social is hiring a full-time senior paid search media buyer to strategize and optimize Google ad accounts to increase new customer acquisition. The Position The main focus of this role is to strategize, manage, and optimize our client...

Element Wilmington

Executive Housekeeper Job at Element Wilmington

 ...Executive Housekeeper - NEW HOTEL in Wilmington, North Carolina! Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group...