Job Description

ABOUT LGC STANDARDS:

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Location: Manchester, NH - Hybrid 3 days onsite

Are you a diligent professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced sales support environment and have experience in handling controlled substances and compliance processes? If so, this could be the perfect role for you.

About the Role

We are seeking a  Quoting Executive  to manage and complete inquiries from various channels, product sectors, and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations, supporting controlled substance inquiries, and ensuring compliance with all relevant import and export regulations. You will act as the  intermediary between Demand Generation and Demand Fulfilment roles , working closely with sales, operations, and compliance teams to ensure a seamless customer experience.

Key Responsibilities

• Generate and manage  quotations for LGC catalog products  across various account types.
• Respond to customer inquiries regarding pricing, availability, and order processing.
• Work closely with  account managers and inside sales  to deliver best-in-class sales support.
• Ensure  controlled substance orders  are handled in compliance with existing guidelines, including import permits and export licenses.
• Track and report on  customer support performance metrics  (e.g., customer satisfaction score, response time, resolution rate).
• Promote and  prioritize LGC-manufactured products  in quotation requests for third-party items.
• Communicate professionally and courteously with customers via telephone, email, and Service Cloud.
• Maintain accurate  customer and order records  in  IFS ERP  and other relevant systems.
• Ensure compliance with  supply chain processes  as set by the Operations team.
• Actively promote the  LGC Web-shop  to drive direct customer engagement.
• Stay up to date with  LGC Standards products and services , ensuring continuous learning and product knowledge development.

Qualifications

What We’re Looking For

• Sales-focused attitude  with a strong understanding of  quoting and order processing .
• Experience working in a  sales, customer service, or quoting environment .
• Familiarity with  CRM systems, supply chain process management tools, and ERP systems  (especially IFS).
• Knowledge of customers in the  pharmaceutical, biotech, food & beverage, forensics, environmental, and industrial sectors .
• Excellent  communication skills , both written and verbal, with a professional telephone manner.
• Strong  problem-solving skills  and the ability to work under pressure to meet deadlines.
• High level of  computer literacy , including  Microsoft Office Suite .
• Customer-focused approach , both internally and externally.
• Ability to work as part of a team , providing support to colleagues when needed.
• An  interest in Chemistry or Science  would be a distinct advantage.
• Strong  coachability and willingness to learn , including participation in training and mentorship programs.

Why Join Us?

• Make an Impact  – Play a crucial role in supporting sales and ensuring customer satisfaction.
• Join an equal opportunities employer
• Flexible Working  – Hybrid and remote options available to suit your lifestyle.
• Dynamic & Supportive Team  – Be part of a collaborative, customer-focused environment.
• Industry Leader  – Work for a company that sets the standard in  reference materials and analytical standards .

If you’re looking for a role where you can  combine sales support, compliance expertise, and customer engagement , we want to hear from you!  Apply today  and be part of our success!

Job Tags

Similar Jobs