Position Title: Project Manager (PM) – Tour Services
Job Type: Full-Time.
Job Location: Bureau of Engraving and Printing, District Currency Facility (DCF),
14th and C Street SW, Washington, D.C. 20228
Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.
At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).
At least one (1) year of computer experience, including use of MS Office Suite applications.
Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.
Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).
Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.
Serve as the primary liaison with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations.
Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
Conduct and oversee guided tours of the BEP currency production floor as needed.
Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.
Coordinate and respond to special requests, VIP visits, and educational groups.
Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).
Maintain compliance with BEP safety, security, privacy, and environmental policies.
Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
Lead the contractor team in maintaining a professional visitor experience , including crowd management, accessibility accommodations, and visitor engagement.
...Description Job Description Summary The Senior Operational Risk Analyst will be responsible for supporting Wealth Management U.S... ...or audit within financial services. Proficiency in Microsoft Office Suite. Demonstrated high proficiency in organizational skills...
...REQUIREMENTS -must have 3 months Class A experience within last 12 months (CDL school does not count)-must live within 50 miles ofSuffolk -noSAP drivers -tickets, violations, accidents and criminal history will be reviewed for approval JOB DETAILS -home...
...support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service. Job Description... ...customer service or call center experience is a plus Spanish language skills are a bonus Additional Information...
...relevant technical discipline (Computer Science, Engineering, or equivalent). Proficiency... ...and written communication skills. Entry-level candidates should have completed at... ...user-friendly visualizations of scientific data derived from physics-based numerical simulations...
...communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and... ...job is responsible for assisting the Compliance and Operational Risk officer team to execute second line of defense compliance and...