Job Description

Overview

The Access and Appointment Systems Program Manager II champions the orchestration of large-scale programs or components, spanning multiple workstreams and strategic imperatives. The professional in this position is adept at navigating the complexities of large-scale initiatives across multifaceted organizational landscapes. They spearhead strategic planning and execution, ensuring alignment with overarching business objectives and stakeholder interests and demonstrate a profound understanding of program lifecycle dynamics, from inception to close-out, while managing diverse workstreams and interdisciplinary teams. The Program Manager II fosters a culture of excellence and collaboration, driving optimal performance and delivering superior outcomes amidst evolving challenges and uncertainties while demonstrating their ability to evaluate and manage risk, provide proactive issue resolution, and adhere to regulatory standards. The person in this role serves as a trusted advisor and influencer, orchestrating stakeholder buy-in and engagement at all levels, along with a keen eye for innovation and continuous improvement, continually shapes and refining program strategies to drive enduring organizational success. Primary Responsibilities:

• Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame.
• Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Manages and monitors patient access of large-scale programs.
• Monitors program performance (configurations and patient access metrics) to ensure programs effectively deliver maximum long-term value or benefit to the organization and makes adjustments as needed in an uncertain environment where scope may be fluid.
• Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program.
• Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place.
• Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands.
• Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members' supervisors.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies, and resolving or escalating risks or issues as appropriate.
• Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included.
• Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery.
• Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences.

Qualifications:

• Bachelor's degree in business administration, health care administration, or equivalent experience.
• Minimum five (5) years of managerial/leadership experience including coaching and skill development of team members.
• Minimum three (3) years of combined experience in process improvement and managing complex projects.
• Minimum three (3) years of experience in business analysis/data analytics.
• Demonstrated technical abilities to absorb complex concepts and communicate them to a non-technical audience and to interpret end-user needs utilizing available functionality.
• Excellent customer service skills for interacting with other team members and end users.
• Experience working in clinic operations and/or clinic leadership preferred.
• Healthcare experience highly preferred.
• Experience working with Epic and/or Cadence systems highly preferred.

For more information about this position, contact Marisa Walter, marisa.e.walter@kp.org. About Northwest Permanente:

We are the Permanente in Kaiser Permanente. Northwest Permanente is a self-governed, multi-specialty group of 1,500 physicians, clinicians, and administrative professionals caring for 630,000 members in Oregon and Southwest Washington. Together with Kaiser Foundation Health Plans and Kaiser Foundation Hospitals, we form Kaiser Permanente of the Northwest, an integrated health care program. Kaiser Permanente is one of the nation's preeminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.Our Northwest Permanente administrative professionals enjoy a wide range of company sponsored benefits:

• 15% employer contribution to retirement programs, including pension
• 90% employer-paid health plan
• Tuition Reimbursement
• Child Care Benefits
• Flexible Work Schedules
• Paid Parental Leave
• Self-Care Days + Paid Time Off

Equal Opportunity Employer At Northwest Permanente, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Northwest Permanente believes that equity, inclusion, and diversity among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

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