Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Here at Miraval Austin Resort and Spa we are more than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. 

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Click  here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

We offer excellent benefits:

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
Discounted and Complimentary Hyatt Hotel nights*
Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
401K with company match*
Generous Paid Time Off program*
Paid Family Bonding Time and Adoption Assistance*
Complimentary daily colleague meals
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and fitness center

Qualifications

• 1 year of related experience and/or training preferred but not required
• Customer service experience required
• Flexible schedule availability required, including early morning and late evening on occasion
• Computer experience required – Excel experience and data entry highly recommended
• Must be able to read, write and speak English. 
• Must be a detailed, self-starter with good organizational skills
• Must have ability to manage several applications as well as high call volume

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