Job Description

Do you thrive in fast-paced environments, love working with people from around the world, and take pride in creating calm in the middle of airport chaos? If so, Pacific Aviation / Superior Aircraft Services (SAS) is looking for upbeat, detail-oriented individuals to join our team at Raleigh-Durham International Airport (RDU) as Airline Customer Service Agents.

We’re the team behind smooth airport experiences for some of the world’s best airlines. From the moment travelers arrive at the check-in counter to the second they board their flight, you’ll be the go-to expert, the friendly face, and the calm voice guiding them through their journey.

Your Mission

• As an Airline Customer Service Agent, you’ll be on the frontlines of the international passenger experience. Here’s how you’ll make your mark:
• Guide the Journey: Assist passengers with check-in, documentation, and boarding—keeping things moving and passengers smiling.
• Be the Calm in the Chaos: Help resolve travel questions and issues with grace, clarity, and a touch of humor.
• Support Every Traveler: Use your bilingual skills to help guests feel heard, supported, and confident—no matter where they’re from.
• Team Up for Success: Work hand-in-hand with coworkers, supervisors, and airline personnel to ensure smooth, on-time departures.

Why You’ll Love This Role

This is more than just a part-time job—it’s your runway to a flexible, growth-filled, and people-centered career in the travel industry. Whether you’re rejoining the workforce, working toward your degree, or looking for something meaningful on the side, we’ve got a seat for you.

What You Bring

• Strong Communication Skills: You can interact confidently with passengers, coworkers, and airline personnel—even in high-pressure situations.

• Language Proficiency: You are fluent in English, and proficiency in German or any Indian language (such as Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, or Urdu) is highly preferred.

• Professional Demeanor: You maintain a calm, courteous, and respectful presence, even during busy or stressful times.

• Technical Readiness: You’re comfortable learning airline systems and entering information quickly and accurately.

• Reliability: You arrive on time, follow through on responsibilities, and can commit to the required schedule: Monday, Thursday, Saturday between 11:45am–4:00pm, including weekends and holidays.

• Physical Endurance: You’re able to stand and stay active for the duration of your shift and assist passengers as needed.

Requirements

• Availability to work Mondays, Thursdays, and Saturdays, 11:45 AM to 4:00 PM.

• Willingness to work at least 3 days per week, including weekends and holidays.

• Legal authorization to work in the U.S.

• Ability to pass a TSA background check and drug test

• Reliable transportation to Raleigh-Durham International Airport (RDU)

• Customer service experience is a plus, but not required—we’ll train you!

Benefits

• $17.00 per hour starting wage
• Paid Training – We’ll teach you everything you need to succeed
• Uniform Provided – Look sharp, no shopping require
• Holiday Pay – For eligible shifts
• Supportive Team Culture – Built on respect, growth, and inclusion

Join a Team That Celebrates You

At Pacific Aviation / SAS, we don’t just accept differences—we celebrate them. Our strength comes from our people: respectful, resilient, and ready to rise. If you’re looking for a role where you can grow, connect, and make a difference, we’d love to meet you.

Apply today and be part of our journey at Raleigh-Durham International Airport

Equal Opportunity Employer

Pacific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application and onboarding process, you may be asked to share your personal characteristics and data with us. This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

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