Job Description

* This is an onsite, full-time position at our Tampa Headquarters, or Raleigh, North Carolina.

POSITION SUMMARY:

Working within the Digital Hands' Security Operations Center (SOC), the Network Security Administrator II, Firewall Specialist, is responsible for a broad range of firewall management tasks, including daily administration, advanced support for systems and applications, handling of Move/Add/Change/Delete requests, perform installations and upgrades, and primary liaisons for vendor support on behalf of the customer.

This position is a technical role, requiring a high level of hands-on experience, including a thorough understanding of all aspects of computer, network, and application security, in a very fast-paced services organization. The right candidate must possess proven experience implementing and maintaining a variety of firewall technologies, specifically Palo Alto products and Fortinet FortiGate. Check Point and Cisco firewall product experience is a plus.

DUTIES AND RESPONSIBILITIES:

• Monitor, deploy changes, support, and handle day-to-day firewall rule deployments, and firewall hardware/software refresh activities.
• Analyze, recommend, and deploy firewall solutions based on analysis of issues and implications for the business and continuous improvements.
• Identify emerging issues and trends to inform decision-making.
• Conduct independent analysis and assessment to resolve strategic issues around firewall policies and hardware/software refresh.
• Participate in customer implementation/onboarding of related security controls monitoring and/or management.
• Monitor and track performance, and addresses any issues related to firewalls and rule policies.
• Provide end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
• Participate in new technology releases as applicable to firewall.
• Attend internal and customer meetings as required to provide technical expertise and serves as a subject matter expert on network firewall-related matters.
• Analyze network security requirements and implement perimeter security changes.
• Collaborate with customers' IT and security departments.
• Collaborate with vendor support for security solutions.
• Collaborate with internal departments.
• Maintain health and performance of security solutions.
• Apply latest security patches and ensure proper defenses are implemented.
• Optimize customer network and security postures.
• Perform security assessments and vulnerability scans.
• Create alerts within solutions to trigger operational events or actions.
• Create alerts within monitoring solutions to trigger health and performance alerts.
• Create monthly security reports for customers.
• Create and maintain dashboards for monitoring solutions.
• Participate in business continuity planning and testing.
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) associated with managed systems and applications.
• Participate in on-call rotation.
• Perform other duties as assigned.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree in computer science or related field; or equivalent experience.
• 2+ years of experience in Security Administration, preferably working within an MSSP.
• 5+ years hands-on experience with Web Application Firewalls; F5 and Zscaler.
• 5+ years of hands-on firewall experience, preferably with multiple firewall products such as Palo Alto, Fortinet, Check Point, Cisco, and Juniper.
• Must have proven experience implementing, maintaining and writing policies within firewall technologies.
• Extensive experience with policy management and rule deployment.
• Knowledge of firewall rule policy optimizations and remediations.
• Operating systems knowledge and systems administration skills for various versions of UNIX, LINUX, and Windows and Windows Server.
• Professional certifications such as CCSA, CCSE, CCNA, CCNP Security, PCNSA, PCNSE, NSE 4, NSE 5, Network+, Security+, are highly desired.
• Strong knowledge of policies, procedures, audits, and risk management.
• Deep understanding of network and security protocols (SSL, DNS, IPSEC, NAT, etc).
• Experience in information security, ideally in multi-platform environments preferred.
• Experience with analyzing security attacks and exploits.
• Experience with SDN and SASE.
• Experience with SDWAN Technologies.
• Basic understanding of programming concepts and code.
• Access Control Concepts, Methodologies, and Techniques.
• Experience in the evaluation of new technology and security threats as they arise.
• Familiarity with information security best practices.
• Demonstrated documentation skills including creation of project metric reports and the creation of communication plans and change control documents.

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• High level of interest in security and the need for the Confidentiality, Integrity and Availability of information and information systems to be maintained.
• High level of integrity, judgment, and situational awareness.
• Promoter of cross-team collaboration and growth.
• Excellent verbal and written communication skills.
• Excellent analytical reasoning, creative problem solving, problem sensitivity.
• Excellent presentation and listening skills.
• Excellent organizational and time-management skills and the ability to prioritize.
• Flexibility and adaptability to change.
• Excellent customer service skills.

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