MSP Help Desk Technician I Job at ACTS360, Plant City, FL

L0ZPQWczd0lKcDJLekYzVDQ1Tk5FbzNZbGc9PQ==
  • ACTS360
  • Plant City, FL

Job Description

ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.

Responsibilities:

  • Respond to customer inquiries and provide technical support via phone or email.
  • Diagnose and troubleshoot hardware, software, and networking issues.
  • Document and track issues and resolutions in our ticketing system.
  • Assist in the setup and installation of hardware and software.
  • Conduct follow-ups to ensure customer satisfaction after resolving issues.
  • Collaborate with team members to escalate complex technical issues as needed.
  • Active participation in the On Call rotation.

Requirements

  • Strong written and verbal communication skills.
  • Basic understanding of computer systems, networks, and troubleshooting techniques.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a passion for helping others.
  • Previous experience in a customer service or technical support role is a plus, but not required.
  • Ability to lift and install IT equipment.
  • Must be authorized to work in the United States.
  • In-office and on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) and Matching
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Tags

Holiday work, Full time, Monday to Friday,

Similar Jobs

Compass Group, North America

DISHWASHER (FULL TIME) Job at Compass Group, North America

 ...required. More details upon interview.+ **Requirement:** No prior experience is required.+ **Pay Range:** $15.75 per hour to $16.15 per...  ...TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension... 

SpringHill Suites Dayton Vandalia

Executive Housekeeper Job at SpringHill Suites Dayton Vandalia

Position Summary: The Executive Housekeeper is responsible for ensuring the highest standards of cleanliness, presentation, and service for all guest rooms and public areas. By effectively leading and managing the housekeeping team, the Executive Housekeeper will maintain... 

Total Shape

Virtual Customer Service Representative Job at Total Shape

**Company:** Total Shape**Location:** Work From Home (Remote)**Salary:** $2,500 $3,200 per...  ...exceptional support to our customers via email, chat, and phone. The ideal candidate is...  ...to our careers email with the subject line in this format: Position Applied For - Total... 

What Chef Wants

Delivery Driver Job at What Chef Wants

 ...seafood is seeking a high energy/customer service oriented individual to add to our Jacksonville team. As a Route Manager/Delivery Driver, you will meet face to face with the...  ...hr with paid vacation time available. ~ Grocery savings (All of our employees get savings... 

BCI Construction INC

Drywall Taper Job at BCI Construction INC

 ...strong culture and values. BCI Construction, Inc. is seeking a Drywall Taper to join our growing team and work in central Minnesota....  ...$28hourly depending on experience Responsibilities: Installation, finishing, and sanding of drywall to prepare for painting...