Customer Service Concierge Job at LTVplus, Brandon, FL

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  • LTVplus
  • Brandon, FL

Job Description

MRF: F692

Is This YOU? Then We Want to Meet You!

Preferred Specialist

  • Highly experienced in customer service.
  • Very good command of the English Language with exceptional writing skills
  • Must be empathetic and patient, and can simplify complex information for customers.
  • Must be a fast learner, critical thinker, and problem solver
  • Computer skills with emphasis on the accuracy of obtaining payment information
  • Pays close attention to details
  • Be able to work in a fast-paced environment that requires multitasking while staying ultra-accurate.

Skills

  • Empathy
  • Problem solver and critical thinker
  • Time management/organized
  • Able to remain calm, respectful, organized, and focused with dissatisfied or angry customers; refrain from opinionated answers; and recognize when additional help is needed to find an appropriate solution
  • Adaptability
  • Resilient

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

  • The specialist will be responding to text messages to assist customers with their subscriptions. This could be to cancel, change a product, add a product, or provide information about the upcoming subscription.
  • Update relevant sheets to keep track of work and for AI training
  • Work with multiple store in the Concierge dashboard to address customer concerns
  • Keep track of their success and strategize with the team to improve their work

Tech Checklist – Gotta Have It!

  • A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
  • A quiet, cozy workspace to handle calls and chats like a pro.
  • Tools: Experience working with Recharge or a platform where you have to cancel and edit orders.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Job Tags

Remote job, Worldwide,

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