Customer Experience Restaurant Director Job at Chick-fil-A, Chester, MD

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  • Chick-fil-A
  • Chester, MD

Job Description

Job Title: Operations Director

Company: Chick-fil-A Kent Island

Location: Kent Island, Maryland

Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.

Responsibilities:

  • Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
  • Drive-thru execution
  • Monitor and manage food and labor costs to ensure profitability and efficiency
  • Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
  • Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff
  • Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion

Requirements:

  • 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
  • Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
  • Bachelor's degree in Business Administration, Hospitality, or a related field preferred

If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Kent Island team as our Operations Director.

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.

Job Tags

Full time,

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