Job Description
Role: Change Management Consultant
Office location Toronto, ON
Rate - $75/HR
Submission Last Date 1 st May, 2025, 9.30 AM
Responsibilities
- Work with organizations :
- Provide expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools.
- Help leaders and teams :
- Enhance their capabilities to understand how change impacts people, the reasons why people resist change, and how to support people as they transition through change.
- Be an active and visible coach :
- Support leaders, partners, and stakeholders in their role as change champions.
- Partner and collaborate :
- Work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate change practices at all levels of the organization.
- Develop and implement strategies :
- Create change management strategies, plans, and frameworks.
- Lead communication efforts :
- Develop, implement, and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management throughout the lifecycle of the project.
- Lead stakeholder management :
- Identify and analyze key stakeholders, and develop stakeholder engagement strategies.
- Ensure alignment :
- Align change management activities with participating stakeholders to remove change barriers, smooth the adoption process, and contribute to problem-solving for successful implementation.
- Engage clients and stakeholders :
- Ensure that clients, partners, and stakeholders are actively engaged in the change, consulted with, and communicated to.
- Articulate the purpose of change :
- Explain the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization.
- Build consensus :
- Gain agreement among clients, partners, and stakeholders on specific changes designed to better meet their needs.
- Identify and mitigate risks :
- Identify potential people-side risks and anticipated points of resistance, and develop plans to mitigate or address concerns.
- Conduct readiness assessments :
- Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy.
- Track adoption and proficiency :
- Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
- Sustain benefits :
- Develop an approach to embed and institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement, and other related practices.
General Skills
- Change management expertise :
- Experience and knowledge of change management industry standards, best practices, methodologies, and tools.
- Strategy development :
- Experience in the development of training, communication, and change management strategies and plans.
- Stakeholder engagement :
- Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
- Conflict management :
- Strong conflict management, interpersonal, and communication skills (written and verbal).
- Project management :
- Experience with project management fundamentals and understanding of the lifecycle of a project.
- Active listening :
- Excellent active listening skills.
- Analytical abilities :
- Strong analytical and decision-making abilities.
- Presentation skills :
- Strong presentation and group facilitation skills.
Desirable Skills
- Change impact assessment :
- Experience identifying and assessing change impacts to the organization's business processes and technology solutions to drive business and people adoption.
- Transformational projects :
- Experience leading medium to large transformational change projects.
- Structured approach :
- Experience working with project leads to apply a structured change management approach and methodology for the people side change across assigned initiatives.
- Stakeholder analysis :
- Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.
- Actionable plans :
- Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship, and/or other resistance management activities.
- Success metrics :
- Experience defining and measuring success metrics and monitoring change progress to track adoption, utilization, and proficiency related to changes.
- Process management :
- Experience managing the change management process, and applying change management principles.
- Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation.
- Ability to influence others, at all levels within the organization, and move towards a common goal.
Skills
Experience and Skill Set Requirements
Evaluation criteria:
- Change Management: 25%
- Interpersonal, Influencing and Communications Skills: 25%
- Project Management Skills: 20%
- Analyzing/Problem-Solving Skills: 20%
- Technical Skills: 10%
Must Haves:
- 7-10 years Change Management Experience
- Enterprise level change management
- Relationship management experience
- Communication and consultation experience skills
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