AMS Support Consultant - Concur Modules Job at Artmac Soft LLC, Delaware, OH

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  • Artmac Soft LLC
  • Delaware, OH

Job Description

Who we are:

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : AMS Support Consultant Concur Modules

Job Type : W2

Experience : 8-12 Years

Location : Wilmington , Delaware

Responsibilities:

  • Receive and analyze tickets/issues from business in an AMS project.
  • Resolve issues promptly within SLA requirements.
  • Test and transport changes to the production environment.
  • Understand SLAs, incident management processes, and have proficiency with ITSM tools like ServiceNow.
  • Communicate effectively in English, both written and verbal.
  • Work in shifts, with availability till 11 PM for offshore support.
  • Participate in on-call support after hours and on weekends on a rotation basis.
  • ABAP debugging knowledge preferred for functional consultants
  • Experience with Concur Expense, Concur Request, Concur Invoice, and Concur Travel modules.

Qualification:

  • Bachelor's degree or equivalent combination of education and experience

Job Tags

Offshore, Shift work, Weekend work,

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