Job Description

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity

What you do:

You will be a primary point of contact and provide proactive communication and education for ALFS sales teams and producers. Provide subject matter expertise and independently manage service requests, exception/accommodations requests, complex situations and elevated service concerns on a broad range of cross functional operational issues. Influence business results through strong relationships, communicating operational changes and gathering customer feedback. Take a collaborative approach to problems to resolve situations ensuring involvement and communication with all partners.  You will report into the Relationship Management Senior Manager/ Manager.

·      Build and maintain personal connections to solidify relationships with producers, business partners and peers. Participate in team and department projects, and special assignments.  

·       Demonstrate strong interpersonal skills, effective communications and interactions resulting in a positive impact to the customer experience. Provide customized service for assigned producers and wholesalers. Ensure distribution partners are aware of operational processes and changes.

·       Review, research, problem solve and take action by responding to varied and complex service request, accommodations/exceptions and elevated service concerns. Apply extensive and broad knowledge of Allianz's business by working with multiple departments across the company to ensure problem resolution.

·       Influence business results and customer behaviors on a broad range of resolutions by: monitoring trends, identifying opportunities and resolutions; soliciting and gathering customer feedback; providing and recommending improvements and educating producers and distribution partners.

What you bring:

·       2+ years of experience:  Allianz experience or transferable customer service or relationship management skills.

·       High School Diploma required

·       Candidates must be legally authorized to work in the U.S. without requiring sponsorship. We do not offer sponsorship for this position.

• Must have basic to high proficiency with AI and/or business intelligence

Base Salary Range:

Relationship Specialist Associate:  $53,000 - $80,000

Relationship Specialist:  $51,000 - $76,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program. 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.

65878 | Operations | Professional | Allianz US Life | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.

Join us.  Let’s care for tomorrow.   #LI-TD1

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